Refund Policy

All Sales Are Final

For hygiene and safety reasons, all MasBella lash purchases are final sale. We do not accept returns or exchanges for change of mind, incorrect style selection, or opened or used products.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, email beauty@masbellabeauty.com within 7 days of delivery. Include your order number and clear photos of the product and packaging so our team can review the issue.

Items sent back without prior approval will not be accepted. Approved resolutions may include a replacement or refund at MasBella’s discretion.

Order Changes and Cancellations

Orders begin processing quickly, so changes or cancellations are not guaranteed after an order is placed. Contact us as soon as possible and we will do our best to help.